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Shipping & Returns

Delivery time: 

Orders are typically processed within 1 business day of placing them. Your order will be sent via standard shipping; please allow 8 working days from processing time for deliveries to Canada. Once your order is processed, you will receive an e-mail from us with your order number, tracking number and directives for tracking your order. 

 

Return Policy:

Andeel strives to provide an amazing shopping experience and superior customer service. If the product you received is not as described on our website, feel free to return it to us for a full refund. Please make sure your return the item to us exactly as you received it and in new, unused condition with original packaging within 14 days of your dispatch date.  We do not cover the original shipping cost or return charges so you will have to pay the postal charges. Please make sure to obtain proof of postage and to forward us the tracking number along with the order number for the returned item. We will start processing your refund when we receive the returned item.

 

Damaged products:

Please note that all products are closely inspected prior to shipping. If your product packaging is damaged prior to opening, please note this on the delivery receipt and contact us immediately. We may require images of the damaged items to be emailed to us. Save all packaging materials and damaged product. We will file a claim on your behalf and replace the item if available in stock or refund you the price of the item if it is not available anymore.

 

Order Cancellation:

Once you've placed your order, our warehouse team will have already started processing it to make sure you receive it as fast as possible! This means that once your order has been placed we cannot stop the process of items being sent to you.

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